FAQ

General

Which browsers does Edicy work in?

Edicy works with most of the web browsers available — officially supported web browsers are Internet Explorer, Firefox, Safari, Chrome and Opera.

Does Edicy have a paid version with more features?

Yes, Edicy has a paid version with more features called Edicy Pro. To celebrate launching Edicy Pro we're offering the first 1000 Pro subscribers the special price of €4 a month. The regular price is €8 a month for 1 year. Find out more.

What's the difference between basic and pro versions?

The main advantage of Pro is that you can use your own domain (eg. www.yourdomain.com or www.yourdomain.cn) for your Edicy page. Otherwise, Pro and basic have the same templates and features.

Account

How can I sign in to my site?

There are three ways to sign in to your site. The easiest is to sign in through www.edicy.com—find the sign in link in the top right corner. For more experienced Edicy users there's a small Edicy icon in the bottom of each Edicy template—click on it to open a sign in window for your site. If you've created a custom template, you might not see the icon, so just add 'admin' to the end of your site url (eg. www.yourdoimain.com/admin or mysite.edicypages.com/admin ).

I can’t sign in with the password you've sent me.

Check if you typed the password right. If you've copied and pasted it, make sure you haven't picked up extra spaces or characters by accident. Try typing it in again, and if that doesn't work, click the "Forgot password" link on the Sign in window. If you've tried all of these and you're still not having any luck, get in touch on support@edicy.com.

How do I change my password?

To change your password go to Site → People and click edit on your profile to change the password.

What's a quick way to switch between my sites?

If you've registered several sites with the one account, quickly switch between them by going to Site > Site settings and then choosing different sites from the blue box in the top right of your screen.

How can I delete my account or site?

You can't do this yourself. If you really need to do this, please get in touch with us on support@edicy.com.

Server and hosting

If I build a website using Edicy, does that include hosting?

Yes, Edicy hosts your website as well as helping you to build it.

Is there any bandwidth limit?

No there isn’t, but we do apply a fair usage policy for our free users.

Can I use Edicy on my own server?

No, we only host sites on Edicy servers.

How can I point my domain name to Edicy?

You need Edicy Pro to do this. Go to Site > Site settings and find the Addresses button on the right.. Click on it and choose Add new address > Use existing address and enter your custom domain in the popup window. Domain” means a www.yourdomain.com style address.  Once you’ve set your site in Edicy go to your domain registrar's site and find the option for “IP Forwarding” or “Modifying an A-Record”. You can usually find this under the heading “Advanced DNS Management”. Select this option and enter Edicy’s IP address: 209.160.22.94. It can take up to 24 hours for your site to be properly directed to Edicy servers. 

I paid for Edicy Pro and transferred the addresses but it's not working. Why?

It takes up to 48 hours to transfer an address and configure Edicy to use it. To double check you've entered your domain correctly in Edicy, check it through Site > Site settings, click the Addresses button, then check the domain you've added, or click on the options to Add or Edit your domain

I want to know more about your backup and uptime service level.

We do a full backup every 24 hours and run constant data replication to be extra sure that no data will be lost if something major happens. Outages and incidents are part of the online world and no one can guard against them 100%, but we're doing all the right things to keep Edicy up and running 99.9% of the time.

Does Edicy offer an email service?

No, Edicy doesn't offer email. We suggest setting your organisation up with Google Mail (Gmail).See Google Apps and Gmail's guide to setting up email accounts for business.

Site management

How can I manage my site settings?

To access your site settings, go to Site → Site settings.

How can I change the name of my site?

When you first sign into Edicy, you will see a page template with the words “My new site” at the top. Double-click on them and change them to anything you like.You can also go to Site > Site settings and click the Account details button to change it in your Edit Site Properties page. Don't forget to click Save your settings when you're done.

How do I add a favicon?

Go to Site → Site settings and click the Account details button. This loads your Edit Site Properties page. Scroll down to find the Site's favicon section. Click Browse to find the favicon on your computer. When you've uploaded it, don't forget to click Save your settings.

What is a favicon?

A favicon is a small image (usually a company logo) that appears in the address bar of your web browser.

How can I change the domain name of my site?

Go to Site > Site properties and click the Addresses button. Click on the options to Add, Edit or Delete a site address.

I uploaded a company logo to my site, but it doesn’t appear anywhere!

Company logos aren't added in Edicy default templates. To add a logo to your site, go to My Account and click “Upload your logo”. You’ll be taken to the Edit Site Properties page. At the bottom, click the Browse button and find the logo on your computer. Once you’ve found the image click Save Settings to add the logo to your site.

How do I add my company logo to my site?

To add a logo to your site, go to My Account and click “Upload your logo”. You’ll be taken to the Edit Site Properties page. At the bottom, click the Browse button and find the logo on your computer. Once you’ve found the image click Save Settings to add the logo to your site.

Page management

How can I reorganise my pages?

You can reorganise your pages in Site organiser (Site → Site settings) by adding, editing, deleting and dragging pages into the right order.

How do I add a new page to my site?

There are two ways to add a page. The easiest is to add a new page by clicking the green ”+” icon on your site. Another way to add a new page is through the Site organiser (Site → Site settings) by clicking the “+” icon on the right side of parent page.

How can I add a subpage?

Add subpages using the Site organiser (Site → Site settings). Click the “+” icon on the right side of parent page.

How do I remove a page from my site?

Go to the Site organiser (Site → Site settings). To remove a page navigate to the page in the Site organiser and click small trash bin icon on the right side of the page name.

How exactly do I change the order of my pages?

Order of the pages can be changed in Site organiser (Site → Site settings). To reorder a page click on the page and drag it to desired location in the organiser. By dragging a page into another page it is possible to create sub menus.

How can I change the name of my page?

Click Properties at the bottom of the page you want to rename. That pops up a window where you can change the name, address, layout and keywords of the page.

How can I change layout type of my page?

Click Properties at the bottom of the page you want to change. In the popup window, find Select layout and choose a new layout from the dropdown menu. Just a note: News & Blog can only be used when you're creating new pages.

How can I hide/display a page in the menu?

To hide/display a page current page in top menu, go to the page and click the Properties icon at the bottom. If the box beside Hide this page from menu is checked, it won't appear in the menu. Click in the box to check (hide) or uncheck (display) it. If you hide a page, you can still link to it from another page and see it in when you're editing.

Site content

I have changed content of my page, but changes are not visible to visitors!

Every time you update a page, you need to publish it. When you've finished editing a page, just click the Publish button at the bottom of the page to show your changes on the web.

How do I add an image to a page?

When you're editing a page, click the insert a picture icon on the text editor (the small toolbox with bold, italic and bullet point icons). The image bar will appear at the bottom of the page. Either choose from the images you've uploaded already, or click Add to upload a new picture. Now, go back to the page template and click where you want the image to go. Drag and drop it from the image bar.

I have uploaded some pictures onto my site that I am building, but when I’m viewing the site they take ages to load!

Edicy doesn’t automatically resize images – yet – so the best way to make images load faster is to resize them before you upload them to your site. There are lots of image-editing programs out there that you can use. We're adding this feature to Edicy soon – so we'll keep you posted.

How can I add a link to my uploaded files (photos, documents)?

We're adding a tool to help you do this soon, so we'll keep you posted.

How can I change the colour of my texts?

Our designers have picked the most suitable colours for predefined designs. But if you are looking for something new or are feeling a strong urge to customise the colour scheme you can change them by customising design, CSS files or changing them directly in HTML code.

How can I add a search box to my site?

Go to Site > Site settings and click the Account details button. In your Edit Site Properties page, scroll to the bottom to see the option Show a search box on my site. Click in the checkbox beside Enable search.

I have enabled a search box via Site settings but no search box appears on my site!

Search boxes only display on Edicy designs. If you have a custom design, you won't be able to see the search box. If you have an Edicy design, click the Design icon at the bottom of your page and choose your design again to reset it.

Is there any tool to add tables to my text and edit them?

We're adding a tool to help you add tables very soon. We'll keep you posted.

How can I add a Youtube video to my site?

In the page you're editing, click the Insert a video icon in the text editor toolbox. Then just paste in the video's web link or embed the code of your YouTube video in the popup window. Then click Insert. You can also embed videos on Vimeo, Dailymotion and Metacafe.

How can I make undo changes to my page?

This feature is coming very soon so we'll keep you posted.

Language handling

How do I create my site in a new language?

Go to Site > Site manager. Under Site organiser, click the Language dropdown menu and choose + Add new. This takes you to the Add language environment page. Choose a language from the menu, enter the name of the language in the title box then click Add language.

How can I translate my pages into other languages?

Go to Site > Site settings. Under Site organiser, choose the language you want to translate into. Expand the list to see all the pages in your new site. You'll see the 'Translate this page' beside each page that hasn't been translated yet. Click on the link – it will ask you to add a page. Type in the translated title of the page, click Create this page and recreate the page in the language you've chosen.

How can I change my default language?

Default language is the first language your page was created and at the moment you can't change this yourself. We're working on adding this feature, but until then, contact us on support@edicy.com.

Edicy isn’t available in my language.

We're always looking for people to help us make Edicy available in more languages. If you’re interested in helping us out, feel free to contact us on support@edicy.com and let us know what language you’d like to add or if you see any language errors that you could help fix.

Uploading

I can’t upload any files (pictures, documents) – upload window doesn’t open!

Our file uploading engine requires Flash player version 9.0.45 or higher to work (check your player version from here: http://playerversion.com). If you haven’t got it yet you can download the latest version from here: http://www.adobe.com/products/flashplayer/

Blogs

How do I write a new entry on my blog?

From your site, click News & Blog from the bottom of the page. This opens the News & Blog bar. Click + Add to load a blank page template and start writing.

How can I publish my blog posts?

All your blog posts are published right after you press Publish button on the lower toolbar.

How do I delete a post from blog?

Click New & Blog on the lower toolbar. In the News & Blog bar, hover your mouse over the blog you want to delete, then choose the delete link. You can also delete blog posts listed in the Site organiser when you go to Site > Site settings. Just click the rubbish bin icon beside the post you want to remove.

How do I manage the comments on my blog posts?

Go to Site → Site settings and click the News & Blogs icon. Click the comments icon beside the blog you want to edit. This will list all the comments made on that post.Click the rubbish bin icon beside a comment to delete it or click the lightbulb icon to mark it as spam.

Do I have to display my e-mail address with every blog posting?

No, you don’t have to display your email, you can set Edicy to display your name instead. To do this go to People page (Site → People) and change your user name as you want it to appear in your blog posts.

Can I set my Blog as my homepage?

Yes, you can. Delete all the current pre-made pages, then create a new blog page which will become your default page. To delete the pages go to Site > Site settings and find your page list under Site organiser. Click the rubbish bin icon beside each page you want to delete in this order:Blog, Products, Home page. Now create a new Blogs & News page.

Design customising

How do I change my site’s design?

Click Design on the toolbar at the bottom of your site. From here you can view the various designs and when you find one you like, move your mouse over it and click Apply design.

If I change the design, will all my data be saved and imported to the new design?

Yes. But because some designs have fewer text boxes than others, it is possible that some of your content won't be displayed if you change design.Your data isn't lost however, so if you switch back to the original design, you'll see all your content back.

Can I customise design of my site?

Yes you can. You can switch to the design customize mode from Design full view (Site → Site settings → Design). There is “Customize current design” on the left of the page. After clicking on it you can change everything you want on your page or create totally new design.

For reference information on creating your own design, there's a full documentation available at Edicy Developer site.